Dispatch
We aim to dispatch orders 48 hours from the date order has been received (this is working days* only) if you order large quantities of individual items there may be delays as we get items made up, if there are any issues or long delays we will contact you directly via e-mail to update you. Please allow up to 10 working days for your order to be dispatched before contacting us.
*working days is Monday to Friday only
Tiered Prices
We now offer tiered prices to all customers, the costing of induvial items will be shown in the basket. There are minimum order amounts to qualify. The more you spend the more you will save per item. Prices are correct as per the website calculations. If items are out of stock and not available for back order, prices will not be guaranteed. All prices are based on order amounts placed on that date and will not be carried over.
stock levels and Items on Back-order
Each item will show the current stock levels (any items where this does not show will be updated as we stock check) depending on the item you may or may not be able to back order. Back -order will only be available on items that can be sourced quickly. Any orders where there is an item(s) on back order WILL NOT be dispatched until all items are in stock.
You will only be able to order the amounts that are in stock, and back order options are at our discretion and we will endeavour to give ETA’s where possible to help you make an informed decision. Please note that any ETA’s are not guaranteed they just give estimated time of arrival, the actual date can change if there are any delays at manufacturing stage.
If you request that we send the backorder stock separately you will be charged the extra postage, this will also be completely at our discretion and we will only allow in extreme circumstances. If you need other items urgently we would suggest that you order any items on back order at a later date when back in stock to reduce confusion or any issues that may arise.
Post
We use both Royal Mail and Courier for delivery of our goods. Our preferred courier is DPD but this can differ from country to country. Please be aware that most couriers will not deliver to PO Boxes, so ensure that your delivery address is accessible.
UK
Dependant on the size and weight of the package, we find that Royal mail is the quickest way to send packages and generally will send small packages this way. All items will be sent 24hr tracked we will add email to the Royal mail system and you should receive a notification.. Orders by Royal Mail are only dispatched on a Tuesday or Thursday
Items sent via courier are usually collect the next working day and usually deliver the next working day after collection. We do need to ensure that there will be someone in the office for collection so there may be a delay of a day or 2. We will share your e-mail and contact details with the courier so that you will be kept up to date with when your package will be delivered.
International
Orders are usually sent via courier, the courier is dependent on the country and costing, we use UPS, FedEx and TNT. We will share your e-mail, telephone number and contact details with the chosen courier in order to keep you up to date with the status of your package and you can be contacted directly if any delays or issues. If you order is small we will occasionally use Royal Mail.
Important information
In the rare case that the cost of postage is more than double of what you are charged at checkout, we reserve the right to pass on this charge, this maybe due to the size and/or weight of the package. We will contact you directly by e-mail if there is an issue with your order
Customs and import fees
Simply Scissors are not responsible for any import duty or custom fees incurred when sending packages to you. Any packages returned due to fees not being paid, we will not refund postage or any fees which we maybe asked to pay. Couriers will contact you directly with details of any fees due.
USA Fees
We reserve the right to add on customs fees at time of purchase due to taxes added by the US Government
EU Tax
Many EU countries are now adding an import tax to packages, we are not responsible for paying these taxes
Payment
All payments are taken at time of ordering via our secure payment system run by Stripe. We do not hold any of your card details in the office. You will receive confirmation of your payment and order once confirmed. We only accept payment in GBP
Once orders are placed
Please check your order carefully before payment. We are unable to amend orders once they are placed, it is your responsibility to ensure that you have ordered the quantities that you require, we can combine orders but we are unable to reduce quantities, this is due to the time to calculate the costings due to the tiered pricing and administration involved
On receipt of your order
Please check your order carefully when received, any discrepancies must be advised within 14 days of receipt of the order (please see the returns procedure below). We do check items prior to dispatch but it is your responsibility to check the items on receipt to ensure that you are happy with the goods.
Returns
For faulty items you must contact us within 14 days of receipt preferably with pictures via e-mail. We do request items to be returned to us and we will exchange them. We do check items prior to dispatch and faulty items are rare, however if there are issues please contact us. Please note that we do not send returns labels.
Privacy Policy
We at Simply Scissors know that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. We never disclose your information to any third parties without your expressed permission. (please see above regarding courier)
Environmental policy
We operate a environmentally-friendly policy of re-using appropriate, good quality boxes and packaging for despatching orders, if we have no packaging to reuse, we use recyclable bubble wrap and filler which can be re-used by yourself or recycled at curb side. We hope you will join us by re using our packaging once you receive it.
Copyright
The copyright in the material contained within this website belongs to Simply Scissors and Sarah Rakestraw All rights are reserved. No part of this website may be copied, performed in public, broadcast or adapted without the prior written permission of Sarah Rakestraw