Frequently Asked Questions
Can i purchase individual items?
Simply Scissors are a wholesale business so we only sell items in larger quantities with a minimum value. If you wish to purchase individual items you can click on our retail tab and you will find more details about our retail company where you can purchase items individually.
Where are the products made?
The Chatelaines and pewter products are all manufactured in the UK and we try to source as much as possible from UK suppliers. Some of our products are made in different parts of the world, but you can always be assured of great quality.
How quickly do you dispatch orders?
We are open Monday- Friday. We aim to dispatch orders 48 hours from the date order has been received (this is working days* only) if you order large quantities of individual items there may be delays as we get items made up, if there are any issues or long delays we will contact you directly via e-mail to update you. Please allow up to 10 working days
How can I pay for my goods?
Payments are made at time of purchase via our secure payment system run by Stripe which accepts all major cards We do not hold any of your card details in the office. You will receive confirmation of your payment and order once confirmed.
Can I do payment on account?
We don’t offer a payment on account, all payments must be made via our online payment system.
I am not in the UK can I still set up an account?
Of course you can, we ship worldwide, all you need to do is fill in a registration form with your company details and we can authorise your account, you will then have access to the wholesale prices.
Do you have recommended retail prices?
Yes we set expected retail prices for all products
Do you have minimum order levels?
Yes as a wholesale company we set minimum order amount, which is £100/150 Euros before p&p
I need my order on a set date can you help?
We will help as much as we can, it does depend on the day and time as we only dispatch for the UK with Royal mail on a Tuesday and Thursday, couriers usually pick up the following working day. Overseas will depend on courier availability in individual countries, we cannot guarantee delivery date due to possible delays with customs.
Can I arrange my own courier pick up?
We use our own couriers and are unable to allow pickups arranged by you.
Which Courier services do you use?
The Couriers we use varies from country to country and is dependant on availability, recently FedEx have been the most reliable. We can provide you with a tracking number if you need it, this is usually emailed to you with confirmation of the courier. For UK orders we do use Royal Mail or courier depending on the size of the order but all packages are tracked and must be signed for.
How do I know if my order has been dispatched?
I received an item that is damaged or faulty?
On the very rare occasion that there is an issue like this please contact us as soon as possible via e-mail info@simplyscissors.com and let us know what the issue is, we will replace or refund any faulty items if reported within 14 days of receipt, we would also ask for the item to be returned so we can prevent any further issues. Any items reported to us as damaged or faulty after the 14 days will be completely at our discretion.